As people/customers continue to publish their thoughts about your brand or services, your company begins to form an online reputation. Every day, customers are talking about your business on websites like TripAdvisor, Google Maps, Yelp, Facebook, personal blogs, etc. This chatter can have a direct impact on your revenue both negative and positive - that being said, it's time you join the conversation.
Reputation management services help to give you more control over your online reputation by having someone dedicated to thanking people/customers that leave good reviews about your company and actively trying to respond and amend any customers that may have had a negative experience with your company. In return, helping you better retain your current customers, as well as capture new customers at the same time.
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